Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair garage door sensor issues within 30-60 minutes of arrival. Our technicians carry common sensor parts in their vehicles, allowing for same-visit repairs in over 90% of cases. If you're experiencing sensor problems, we recommend calling us immediately as misaligned or faulty sensors can pose a safety hazard. We offer same-day service and can typically be at your location within 30 minutes of your call.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor issues are commonly caused by several factors: misalignment from bumps or vibrations, dirt or debris blocking the sensor lens, damaged wiring from pests or weather exposure, electrical issues from power surges, and age-related wear on sensor components. Sun glare can also interfere with sensor operation, especially during certain times of day. Regular maintenance can prevent most sensor issues, and our technicians can install sensor covers to protect against environmental factors.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options including 0% APR for 12 months on qualified purchases, low monthly payment plans for larger projects, and no prepayment penalties. We partner with trusted lenders to provide quick approval decisions, often within minutes. Our team can walk you through all available options during your free estimate to find a payment plan that fits your budget.

Question 4

What is your service area?

Accepted Answer

We proudly serve Lake Mary and the greater Orlando metropolitan area, including Sanford, Winter Park, Altamonte Springs, Longwood, Casselberry, Winter Springs, Oviedo, Apopka, and Maitland. As a locally owned company with 33+ years in the community, we know these neighborhoods well and can typically arrive within 30 minutes for emergency calls.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single-car garage door installation typically takes 3-4 hours, while a double-car door installation usually takes 4-6 hours. This includes removing the old door, installing the new door and opener, programming remotes, and testing all safety features. Our experienced installers work efficiently while maintaining the highest quality standards. We also clean up completely before leaving.

Question 6

What warranty do you offer?

Accepted Answer

We provide a comprehensive 5-Year Warranty on all installation work, covering both parts and labor. For repairs, we offer a 90-day warranty on parts and labor. Additionally, many of the products we install come with manufacturer warranties of 10-25 years on materials. We stand behind our work with a no-hassle promise—if you're not satisfied, we'll make it right.

Question 7

Do I need to be home during service?

Accepted Answer

While we prefer having someone present during service, we understand that's not always possible. For exterior work, we can often complete repairs while you're away—just let us know in advance. For installations or interior access, someone 18 or older should be present to authorize the work and receive instructions on your new equipment.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year to keep your garage door operating safely and efficiently. However, if you use your garage door frequently (more than 4-5 times daily), bi-annual maintenance is advisable. Regular maintenance extends the life of your door, prevents costly emergency repairs, and ensures all safety features are working properly.

Frequently Asked Questions

Still Have Questions?